Rating fillip for Caremark Oldham
Date published: 12 June 2018
Caremark Oldham staff with their CQC certificate. Pictured (left to right) are: Helan Graham, Jane Grant, Nazia Begum and Stephanie Doherty
A local in-home care provider serving families in Oldham has been given a rating of GOOD following a recent CQC inspection.
Caremark Oldham owners Helan Graham and Stephanie Doherty said they were delighted with the result which showcased their team’s dedication to clients and their families.
Inspectors rated Caremark Oldham GOOD in in all five areas – safety, effectiveness, caring, responsiveness and leadership.
Caremark specialises in providing personalised care for their clients in their own homes, putting emphasis on high quality training for carers and staff.
As a testament to this, the report, published on May 30, said: “Staff were well trained and supervised to feel confident within their roles.
"Records were maintained securely and staff were trained in safeguarding and confidentiality as well as medicines administration.
"Managers regularly audited the system and staff to ensure competence.
"Overall, the service was well-led with robust systems in place to monitor the quality of care.
"Personalised plans of care were developed with people who used the service and their family members.
"If it was part of their care package people were able to join in activities suitable to their age, gender, culture, religious beliefs and ethnicity."
The inspectors also said: “The service was caring. People who used the service told us staff were trustworthy, reliable and friendly.
"We observed a good rapport between people who used the service and staff. People were supported by a regular staff team who knew them well.”
Established in 2011, Caremark Oldham now supports over 80 families in the area and Helen and Stephanie recently teamed up with local solicitor, Wrigley Claydon, to launch ‘Talking about Dementia’ – a series of Dementia awareness events for local residents.
“We’re so proud to have been awarded a GOOD rating – it’s a testament to the hard work and commitment from our team to create a truly caring service. We can’t thank them enough,” said Stephanie.
“The response to our first Dementia event was wonderful and we’re delighted that we can now make it a regular source of advice and support for the community.”
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