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Police response times revealed
Reporter: Richard Hooton
Date online: 21 April 2010
A NEW dashboard will put residents in pole position on police response times.
Greater Manchester Police is believed to be the first force in the country to show how swiftly they answer and respond to calls.
Based on a car dashboard format, the facility is now available on their website — www.gmp.police.uk — showing up-do-date 999 and non-emergency call handling stats and the percentage responded to by officers within target times.
Police chiefs believe the internet innovation will help improve public confidence and reassurance.
The new page, called “how do we respond to your calls?”, shows daily updated response times for 999 and non-emergency calls and the percentage of abandoned calls.
It also features graphics showing the percentage of emergency and priority incidents in which police arrived at the scene within their target time.
The response times are also broken down into each of GMP’s 12 divisions so residents can see at-a-glance how their local officers are responding.
Assistant Chief Constable Ian Hopkins said: “This is about showing people who need our assistance that we want to deliver an excellent service in the way we answer their calls and the way in which our officers respond to them. It is important that the people we serve can see how we are actually doing in delivering that promise.”
GMP’s head of call handling, Supt Karan Lee, said: “We deal with more than four million calls a year, either via the 999 emergency number of the 872 5050 non-emergency number.
“This new dashboard is designed to be open, accountable and to demonstrate our commitment to delivering an excellent service to the people of Greater Manchester in the way we answer and respond to their calls for assistance.”
Residents are advised only to call 999 in an emergency — when there is a threat to life, property or a crime in progress — and call 0161-872 5050 to report a crime or a non-emergency or their Neighbourhood Policing Team with concerns about crime and anti-social behaviour.
Comments
On the other side of the coin to Flake. I reported a non emergency incident last week and had response from 2 officers within 7 minutes. I could heve been just lucky that they were in the area, but even so, well done GMP
This isn't representative of people's calls. When you call 5050 you DO get answered quite quickly but then when they pass you through to Oldham you are waiting sometimes several minutes.
17th April 2010. Average waiting time to be answered 40.3 seconds (i.e some a lot less, some a lot more) and 8.29% hangup rate.
As a flash programmer with debug enabled, I see there are loads of errors in the code, they need to fix those too.
Flake, I would love somebody to psycho-analyse your comments. Were you bullied as a child?
You seem to have a lot of time on your hands, your comments are usually early in the afternoon, What do you contribute to society? What exactly do you do for a living? Perhaps you could get yourself a red beret and take to the streets as a guardian angel.
Or why not turn your opinions into a manifesto and stand for election!
i take it that redz is a police officer or someone who has not had need to ask for police assistance.
i have in the last two years had little or no response to 5050 calls and 999 calls.
flake is spot on with most of his comments.
Have Your Say
I'm sure that they will quickly find a way to rig the figures so they appear better than they really are. In the East of Oldham the quickest I've heard of a 999 response is 30 minutes and that was for young males fighing in the street.
There's little point in phoning 999 anymore they just don;t come in time, and when they do they're as likely to try to arrest the victim.
Get used to it people you're on your own, no one is comming (at least not in time)
By Flake @ 21/04/2010 12:56:39