• Search

Pain in Gordonís leg was a pain in the neck!

Reporter: Robbie MacDonald
Date online: 12 December 2013

HEALTH chiefs are investigating confusion over the care available at NHS walk-in services and the Royal Oldham Hospital’s A&E department.

The push for a clearer understanding among both patients and medical staff comes after a case involving a man seeking urgent non-emergency treatment for a leg wound.

Gordon Clarke (66) says he had no choice but to visit the hospital’s A&E department after being unable to get treatment from his GP’s surgery, district nurses or even Oldham’s NHS Walk-In centre.

Gordon, of Trent Road, Shaw, cut his leg while on holiday and the wound was stitched and dressed before he came home on December 3.

Next morning he visited his GP in Trent Road, High Crompton, to have the wound checked and redressed but was told seeing a district nurse would be faster.

The retired driver called the district nurses but couldn’t get an appointment until five days later.

They suggested the NHS Walk-In Services near Oldham Civic Centre.

“When I got there a receptionist told me nurses couldn’t treat my wound and weren’t insured or qualified to do so.

“I was basically asking for a big sticking plaster to be changed but the receptionist said nurses couldn’t do it. I had no choice but to go the Royal Oldham’s A&E department.”

Gordon hot up at 4.30am next day to have the greatest chance of quick treatment - which he received wityhin 90 minutes.

“The public are always being told not to clog hospitals with non-emergency cases, yet we have no choice for treatment like this.

“What kind of nurses are based at the NHS Walk-In Service? I’m amazed a multi-million pound NHS site can’t offer treatment like this. Different parts of the NHS seem to be giving different advice about where to go for treatment. No wonder there are problems.”

An Oldham Clinical Commissioning Group spokesman said walk-in centre facilities can vary: “In this case, we understand the patient wasn’t able to access the treatment he needed at the Oldham walk-in service after declining an appointment with a district nurse. The patient attended A&E where his minor injury was treated.

“We are focused on improving patient experience, and value all feedback from patients on the services we commission.”

Comments

This wouldn't be the first time that a receptionist at the Oldham Walk-in Centre has decided that she is a fully qualified medical consultant. The last time I called there to obtain urgent antibiotics for an ear infection oozing pus she told me to go and see my own doctor in Royton. This despite it being a Friday afternoon and the local Doctors surgery closed for the week-end. Guess we all believed this was an URGENT CARE CENTRE. Apparently it is not!

I cut my hand quite badly with an axe a few months ago and went to my GP, assuming that a large building stuffed with doctors, nurses and first aid equipment might be able to patch me up. However I was told they couldn't do anything and to go to A&E. I refused, thinking I would be interfering with the treatment of really sick people with headaches, broken fingernails and smudged mascara, so they told me to try the walk-in centre which were great. This A&E business needs a serious sort ou

This sums up the disjointed nhs in a nutshell. An age to book a gp visit or a nurse. This gent would have had no need go to the walkin centre or hospital if he could have been seen locally in a realistic time. This is the root cause of a lot of the unnecessary visits to hospitals.

The Oldham Clinical Commissioning Group spokesman is as much to blame for these problems. Their 'understanding' that Gordon declined a nurses appointment apparently ignores the five day wait to be seen. By that time he may have required an amputation! Until the NHS faces up to their unco-ordinated approach to patient treatment, nothing will improve.

 

Have Your Say

Post New Comment

 

To post a comment you must first Log in.  Don't have an account? Register Now!

 

 

Browsing with a mobile? Try our mobile website »