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The doctor won’t see you now...

Reporter: Lucy Kenderdine
Date online: 21 February 2014

AN angry mum has blasted a Shaw medical practice as “heartless” after it turned away her sick two-year-old son when they were only five minutes late for an appointment — despite phoning ahead to warn them.

Lorna Morton arranged for a doctor to see her son, Cameron Martin, at the Village Medical Practice, when he developed a chesty cough and became ill. Just before leaving the house Cameron vomited, so Lorna called the practice to say she would be late getting there from their home in Denbydale Way, Royton.

The mum said: “It took me a while to clean him up and get him ready again. I phoned the practice to let them know we would be late and told them what had happened. But when we got there - just five minutes late - they turned us away.”

Lorna, a self-employed laser tattoo-removal specialist, said the practice wasn’t busy - only two people were waiting.

“If the practice was full of people waiting for appointments I could understand them turning me away or if it was just me being lazy which had made us late,” she said. “I have never been so shocked and upset at the heartlessness of my doctor.”

Lorna asked for another appointment at the Crompton Health Centre practice, but was told she would have to wait until the following week.

Lorna rushed to the walk-in centre in Oldham, where Cameron was diagnosed with a viral infection.

Lorna added: “I am still really angry about how we were treated. I never want to go back there and I will be looking for a new doctor after this.”

A spokesman for the practice said: “We have been in touch and apologised about the incident. We will be dealing with the matter through our internal complaints procedure.”


Man naturally loves delay,
And to procrastinate;
Business put off from day to day
Is always done too late.

Let every hour be in its place
Firm fixed, nor loosely shift,
And well enjoy the vacant space,
As though a birthday gift.

And when the hour arrives, be there,
Where'er that "there" may be;
Uncleanly hands or ruffled hair
Let no one ever see.

If dinner at "half-past" be placed,
At "half-past" then be dressed.
If at a "quarter-past" make haste
To be down with the rest.

Better to be before your time,
Than e'er to be behind;
To ope the door while strikes the chime,
That shows a punctual mind.

Let punctuality and care
Seize every flitting hour,
So shalt thou cull a floweret fair,
E'en from a fading flower

-Lewis Carroll

I'm surprised the doctor was ready for them on time as usually they're running late .

Typical of some of the 'little Napoleons' that work on these reception desks.

its "professionals " Like these that's ruining the NHS not lack of money!
and im talking Drs Nurses and Clerical staff,

And yet doctors keep patients waiting without a thought for their busy lives. I'm just glad I don't have to visit this particular surgery they appear to be a very unfeeling bunch of people. Hey Bob what's with the poetry have you just discovered a book or something?

She rang ahead told them she might be late, the child had been sick for goodness sake. What kind of idiots run these clinics where you can turn up early for an appointment and not be seen for 30 or even 40 minutes after your appointed time and have no recourse of action.
What if the lad had had something more serious than a viral infection....Shame on them.Disgusting.

So, if this kids was five minutes late, why was common sense not applied and let him have the remaining two minutes of his seven minutes allowance?

Seriously though, why not just fit him in at the next available opportunity, or see if the person with the next appointment has turned up early and switch them? Possibly too much like hard work or the "not in my remit" mentality!

My missus has nothing but problems trying to get an appointment at the Village Practice and has before now been given a wait of 2 weeks to see a doctor. The practice is run appallingly and this fact is well known locally.

I am a patient at the Village Practice & must say that I have never had any problems there, & certainly not with the reception staff.

Having read the above comments I feel I must REFUTE STRENUOUSLY that the Village Practice is run appallingly."CODS-WALLOP"! A more caring efficiently run practice would be extremely hard to find. Every member of Staff,from RECEPTION to DOCTORS are extremely helpful & caring individuals. My late husband,myself & family members have nothing but PRAISE for the services this practice provides. (Go to press for moment of fame!!!)


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