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Estate agent owes 10,000 rent claim

Reporter: Lucy Kenderdine
Date online: 28 August 2014

A LANDLORD was outraged when a local letting agent stopped paying her rental money she was owed — leaving her more than £10,000 out of pocket.

Joanne Moran hired Cousins & Co to handle management of her house in Firwood Park, Chadderton in January 2012.

After several months of payments, Mrs Moran stopped receiving rental money amounting to around £750 a month.

When she discovered in December 2013 that payments had stopped, she was owed more than £10,000.

Mrs Moran, who runs a manufacturing company with her husband Paul, said: “The initial payments continued with no problems for 10 months. We didn’t feel the need to monitor this as we had believed Cousins and Co to be a well-known and respectable estate agent.”

The couple only realised the money was missing when they checked the account to pay a tax bill.

The mother-of-four said: “We immediately contacted Cousins and were told it was an accounting error.”

After that Mrs Moran rang many times to speak to someone in charge, but always failed - even after getting the mobile number of company representative Andrew Chadwick and being told by him the problem would be sorted out. Seven months later, the couple are still waiting for their money.

Mrs Moran, of Water Mill Clough, Royton, terminated the contract with Cousins & Co and spoke to her tenant to confirm that the money had been paid on time each month.

The Chronicle made repeated attempts to contact Cousins & Co and Andrew Chadwick but could not get a response.

In July the Chronicle reported a similar incident involving the company, which had left a landlord £1,000 out of pocket


I am not surprised about this story. I had cousins as the agent for a flat I rented out in Failsworth and on numerous occasions they delayed payment and it was only by me checking our accounts did we notice the missing payment even when my tenant had paid them promptly! the staff also had bad attitudes in the shaw office when we highlighted the issue they blamed it on new staff errors. The only time they ever called me is when they wanted money! Never to tell me they had missed payment AGAIN!!

Cousins & Co witholding money, big shock, Not.

I rented a property through this company and when my tenancy expired and I requested my bond back I discovered they had failed to lodge it in the tenancy deposit scheme, which they are required to do by law. I had to pursue them through the civil courts in order to retrieve my money.

If I was a tenant or a landlord I wouldn't touch this company with a very big bargepole.

I am also owed money. I'm not surprised the Chronicle can't get hold of Andrew Chadwick, neither can I! He ignores my calls & emails. He owes us money from almost a year ago. The whole situation is highly frustrating.

Let's just hope that it has a knock-on effect on their business.

I too was owed over a £1000 in rent from cousins and co. I was told it was an administration error. If it is a genuine mistake then the £10000 should be sat in their account somewhere and therefore given back to the rightful owner! You can make one administration error but not all these!

No surprise at all. I had exactly the same experiences - late payments over many months, 2 months non-payment, horrified that tenant's deposit not paid into the tenancy deposit scheme. Frequent excuses from his staff: "We've problems with internet banking"; "its the bank's fault"; "Can't pay you without Mr Chadwick's authorisation" the list went on. I changed agents, involved my solicitor & CAB. Asked CAB to involve trading standards. Are Cousin's still trading? Check Companies House listing

Andrew Chadwick owes me £3000 for unpaid rent, he is very clever and knows exactly how to work the system. He is ripping people off left right and centre. How the company is still trading i do not know. People need to be made aware of this company and to stay well clear. Its a disgrace that he has been allowed to get away with owing peopole money for this long.

Andrew Chadwick owes me a lot of money for unpaid rent. The estate agents has now moved to Yorkshire Street in Oldham, which used to be, Central Signs & Print, which still has the signage above the shop, although there is flyers for his business in the window. I have now informed the fraud Police and they are now handling the matter. I can't really type what I think of his behaviour on here as there would be too many expletives. He is NOT to be trusted, avoid dealing with him if you can.


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