Direct Sales & Customer Service Officer
£20,000.00 pa + Excellent Benefits Package
To be responsible for generating and managing telephone sales orders for private pay customers.
Main duties & responsibilities:
Be the first point of contact for delivering exceptional customer service through phone calls, emails, social network and all other customer touch points
Make follow up phone contact for consumer samples, catalogues requests and other leads generated by customer requests or specific marketing campaigns
Process a range of customer requests with due regard to data protection regulations, accuracy of data input, pricing and delivery information, using a variety of software packages and systems. Processing these sales orders
Effectively work towards agreed targets and call measures whist ensuring that queries are dealt with efficiently and to a high standard
Promote new and existing product campaigns as directed, lead generation and sales conversions
Liaise with all business partners including carriers to check deliveries, arrange collections and accurately document these arrangements
To undergo personal training and development that will enable an on-going high level of competence and the development of other skills necessary for the role
Facilitate customer feedback and assist in identifying solutions to resolve issues to improve service d
Experience / Skills / Knowledge:
NVQ Level 2 or above in Sales and Telesales, Customer Service or equivalent
Telesales or direct sales
Passionate about offering excellent customer service
Worked to and or exceeded sales targets
Experience in a Health care environment (preferred)
Persuasive telephone manner and strong solution building initiative.
Computer literate and adaptive to learn new computer systems promptly
Ability to work under pressure in order to meet deadlines, adhere to schedules and targets whilst maintaining a high level of accuracy
A comprehensive and practised understanding of data protection and equality and diversity.
Able to forge good working relationships with internal and external partners.
Understanding of personal development statistics and desire to grow and improve in ability
Generate leads for sales, seek opportunities and support and develop objection handling skills within the team
Able to work away from home (if required)
This opportunity is available with an immediate start.
Please note that only shortlisted candidates will be contacted.
Contact: Lynne Townsend
Northern Employment Services Ltd
148 Yorkshire Street
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