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Customer Service Advisor

Ref: NES-EH-CSA
Permanent
Full Time
Location: Rochdale
Hours: Monday - Friday


Northern Employment Services Ltd

Customer Service Advisor

Mon – Friday, 8am – 5pm or 9am – 6pm (flexibility may be required occasionally)

Rochdale

Permanent Position

Salary, up to £25,000pa

We have a fantastic opportunity for an experienced Customer Service Advisor located in the Rochdale area for a well-established supplier with clients worldwide. As a Customer Service Advisor you are responsible for the initial communication and dealing with customers and suppliers on a daily basis. Ensuring you provide a high level of customer service at all times.

Role and responsibilities of a Customer Service Advisor

  • Responsible for initial enquires, both in bound and out bound calls emails and social media platforms
  • Processing all initial orders
  • Ensuring all orders are inputted and monitored on the CRM system
  • Producing a;; relevant carrier and export documentation
  • Liaising with customers with delivery and order information and updates
  • Arranging for all customer samples to be ordered and dispatched, liaise with the warehouse team ensuring this is carried out in a timely manner
  • Updating all customer information and orders
  • Contacting existing customers and advising of future orders, ensuring professional contact is maintained to continue a good relationship
  • Liaising with suppliers worldwide

Skills and experience required

  • 3+ years Customer Service experience
  • Ability to communicate at all levels
  • Experience with working within a manufacturing or supplier industry
  • Ability to work on own initiative
  • Professional telephone manner
  • Computer literate, experience with Microsoft Navision would be beneficial
  • Excellent written communications skills
  • Ability to create and develop good working relationships with internal external clients

Unfortunately due to a high number of applicants, only those that are shortlisted will be contacted. 


Contact: elizabeth Hughes
Northern Employment Services Ltd
Townhead Court
148 Yorkshire Street
Rochdale
OL16 1LD
01706 869444

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