Oldham Chronicle - Jobs

Customer Service Advisor

Mon – Friday, 8am – 5pm or 9am – 6pm (flexibility may be required occasionally)

Rochdale

Permanent Position

Salary, up to £25,000pa

We have a fantastic opportunity for an experienced Customer Service Advisor located in the Rochdale area for a well-established supplier with clients worldwide. As a Customer Service Advisor you are responsible for the initial communication and dealing with customers and suppliers on a daily basis. Ensuring you provide a high level of customer service at all times.

Role and responsibilities of a Customer Service Advisor

• Responsible for initial enquires, both in bound and out bound calls emails and social media platforms
• Processing all initial orders
• Ensuring all orders are inputted and monitored on the CRM system
• Producing a;; relevant carrier and export documentation
• Liaising with customers with delivery and order information and updates
• Arranging for all customer samples to be ordered and dispatched, liaise with the warehouse team ensuring this is carried out in a timely manner
• Updating all customer information and orders
• Contacting existing customers and advising of future orders, ensuring professional contact is maintained to continue a good relationship
• Liaising with suppliers worldwide

Skills and experience required

• 3+ years Customer Service experience
• Ability to communicate at all levels
• Experience with working within a manufacturing or supplier industry
• Ability to work on own initiative
• Professional telephone manner
• Computer literate, experience with Microsoft Navision would be beneficial
• Excellent written communications skills
• Ability to create and develop good working relationships with internal external clients

Unfortunately due to a high number of applicants, only those that are shortlisted will be contacted.