'Outstanding' boost for the Hollinwood Medical Practice

Date published: 31 May 2018

The Care Quality Commission has found the quality of care provided by the Hollinwood Medical Practice to be Outstanding following an inspection carried out in March.  

Inspectors rated the practice as Outstanding overall and for being caring, responsive and well-led, and Good for being safe and effective. 

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice, said: “Hollinwood Medical Practice has again been found to be Outstanding, their continuing work in the community and with vulnerable groups was particularly impressive. 

“Inspectors saw many of the initiatives to support local people had been created by practice staff, this helped embed the practice into the local community and reach out to people who may need additional support.

"The practice also employed focussed care practitioners to help those with more than healthcare concerns such as debt management and housing.

"We saw evidence of this improving patient’s outcomes.

“We found that the service engaged the patients with decisions about their care, and made efforts to maintain continuity of care where possible and promoted patient’s privacy and dignity. 

“The practice management and leadership were knowledgeable, approachable and had a clear vision for delivering care in the future.

"All the staff at the practice should be extremely proud to have achieved another Outstanding rating, well deserved.”

Professor Steve Field, Chief Inspector of General Practice said: “This practice has again demonstrated their ability to provide Outstanding care within their community, a fantastic achievement well done.” 

Some of the CQC’s findings included: 

  • Clinical audits were performed at the practice with the aim of improving services, outcomes were learned from and were shared across the organisation for quality improvement.
  • Risks were well managed in the practice, where incidents did occur the practice handled them in an open and transparent way so that lessons could be learned.
  • Staff were highly motivated and supported to be innovative in their approach to care, whilst maintaining person-centred care that was delivered in a kind, compassionate way.
  • The practice was rated Outstanding across all six population groups. 

The service was previously rated Outstanding in March 2015, under a different registration.