New HELP Initiative launched at the Royal Oldham Hospital
Date published: 21 July 2021
The Royal Oldham is putting a renewed focus on patient experience, safety and care, as it seeks a new collaborative approach to harm reduction
The Royal Oldham Hospital is launching a new HELP initiative (Helping to Empower Loved ones and Patients), which will enable patients and their families to easily raise any concerns they have about patient safety or care with a member of the senior nursing team.
The HELP initiative has now launched and involves the launch of a dedicated phone number, which will enable patients and their loved ones to speak directly to a senior nurse 24 hours a day, 365 days a year.
The initiative is aimed at empowering patients and their families to raise concerns about patient safety if they are worried at all about the quality of their care.
The Royal Oldham is putting a renewed focus on patient experience, safety and care, as it seeks a new collaborative approach to harm reduction.
The HELP initiative focuses on improving patient safety, clinical outcomes and ensure that patient experience is placed at the heart of everything that the hospital does.
Paul Devlin, Divisional Director of Nursing for the Medicine Division at The Royal Oldham Hospital, said: “As part of the HELP initiative, we will ask patients and their families to address any concerns locally in the first instance by speaking directly to the Ward Manager or Lead Nurse.
"If patients or their families still have any concerns after speaking to the Ward Manager, we ask that they ring the HELP phone line and speak to one of our senior nurses, to ensure that any issues are addressed and resolved quickly.
“Our senior nurses will review any concerns raised within the hour.
"As always, patients have the option of speaking to our Patient Advice and Liaison Service (PALS) if they are unhappy with the solution offered by the team or senior nurse.
"Our teams place great importance on providing patients with a good experience when they come into hospital.
"Having direct access to speak to a senior nurse quickly and easily should provide patients with some reassurance that their concerns will not only be listened to, but that they will also be acted upon quickly.”
If patients or their families have any concerns about patient safety, the HELP phone line is 07970 199258.
The PALS Service at the Royal Oldham Hospital can also be accessed by ringing 0161 656 1968, or by calling into the PALS office located near the main entrance on Level 0.
Do you have a story for us? Want to tell us about something going on in and around Oldham? Let us know by emailing email@example.com , calling our Oldham-based newsroom on 0161 633 2121 , tweeting us @oldhamchronicle or messaging us through our Facebook page. All contact will be treated in confidence.
Most Viewed News Stories
- 1Oldham team £2.9m cannabis seizure - man due in court
- 2Popular Yanks weekend event is cancelled due to lack of funding
- 3Huge new secondary school approved in town centre
- 4MP advises summer school participants ‘don’t change to suit other people'
- 5Music fanatics lap up Mom's Spaghetti radio station's spectacular launch party