FCHO aims to helping tenants 'live well' with support scheme
Date published: 05 October 2021
Live Well Advisor, Suzanne Hurst (L) with Live Well customer Terry Hall (R)
First Choice Homes Oldham (FCHO) has launched a new support service, Live Well, which aims to put tenants’ wellbeing 'at the heart' of its plans.
The Live Well service, formerly known as the Independence service, is available to all FCHO customers for £9.88 per week – providing tenants and their families with help and regular contact from a dedicated advisor.
Live Well advisors are trained to act as a ‘one-stop-shop’ for customers in any areas where additional support is needed. This ranges from basic help such as reporting repairs in their home, paying rent, or accessing any benefits they’re entitled to. It also includes social support such as aiding customers to become involved in their local neighbourhood, attending community groups and building foundations to help people find their feet again after the pandemic.
Vicky Campbell, Live Well Service Manager at FCHO, said: "Now more than ever, many people need that little bit of extra help and we’re delighted to be able to offer this at such a low cost.
"Absolutely anyone who lives in an FCHO home can access Live Well. There’s no age cut off, no obligation to sign up for a set period and most importantly, no judgement.
"We’re a housing association but often, providing a roof over someone’s head is just not enough, which is why we go over and above for our customers. The Live Well team is made up of some of the most caring people you could ever meet, who genuinely thrive off supporting our customers to get the best out of their lives."
Speaking about his dedicated advisor Suzanne, Live Well customer Terry Hall, 63, said: “Suzanne brings happiness to my life. She brightens up my week every time she comes. We talk about every subject going and we’ve got a lot of things in common – I just really enjoy her company and the help she gives me.”
Click www.fcho.co.uk/live-well to find out more.
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