New Willow House secures 'Good' CQC rating

A “warm and welcoming” service for adults with a learning disability in Oldham has been praised by inspectors.

The New Willow House service based in Chadderton, provides respite and has been judged ‘Good’ in all areas by the Care Quality Commission (CQC).

The service was found to be safe, effective, caring, responsive and well-led.

The inspection report highlighted that “relatives are confident their loved ones are safe at the home”, which was registered in November, 2016.

Inspectors say management have created a warm, welcoming atmosphere for people and their families, with staff interacting with residents in a caring, good-humoured and friendly manner.

The report states that the service supports people with learning disabilities and autism to “live as ordinary a life as anyone else”.

It states: “People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”

Risks to people's health and wellbeing are identified, planned for and managed.

There are also sufficient competent and experienced staff to provide people with appropriate support when they need it.

The service regularly seeks feedback from the people who use the service (live there) and their relatives.

Staff say they enjoy working at the service and feel that they are listened to by the managers.

New Willow House is managed by the Oldham Care and Support, part of the MioCare Group.

MioCare, which is owned by Oldham Council, delivers a range of care and support services in the borough.

Karl Dean, Managing Director of MioCare, said: “We’re very happy with the findings of inspectors.

"However, we’re not surprised, as the service at New Willow House reflects everything we stand for in Oldham.

“We aim to create friendly and welcoming environments for our most vulnerable residents and do everything we can to allow them to live independent and fulfilled lives.

“New Willow House is a fantastic facility and asset to the people of Oldham and we’ll continue to build on the great work being done there.”